FAQ

Art/Design Work

We can create customized artwork for your project at a very reasonable cost or you may provide artwork for us (see this link for specifics on how to give us usable art). We have many standard colors available to imprint your design with at no additional charge. If you have specific colors you need to match, we use the Pantone or PMS matching system and additional charges would apply. Every effort is made to reproduce your artwork as you provide it to us, however there are sometimes limitations with certain processes. Our graphics department will discuss options with you and make recommendations if we forsee problems with a design.

How are Samples and Proofs handled?

We gladly provide samples of anything you wish to have customized. Samples may be returned or purchased. We provide art proofs for every job free of charge. Pre-production proofs are required on certain jobs and may be requested on others.

What's your order size and quantities do you work with?

We have a minimum order size of 12 pieces for screen printed or embroidered wearables, Hat minimums vary by style from 24 to 72 pieces. Minimum requirements will also vary with promotional products, but usually are in the 72 or 144 piece range, with price breaks at larger quantities.

Do you offer customized packaging/fullfilment?

We can provide special packaging and mailing options for your project. Please ask for more info.!

Do you offer custom/large quantity orders?

Our overseas factory partners can produce custom items to your specifications in larger quantities. Have something in mind? Just ask us.

How do you handle shipping?

We charge for shipping on promotional items and wearables produced outside of our facility or shipped directly to you. If you need to know the cost at the time you place the order please ask. We can usually give you a close estimate. /p>

Can you rush my order?

There are many items we can get to you in a hurry. Let us know your deadline and we'll show you what we can do.

How does your ordering process work?

Here's our process:

  • 1. Show you actual product sample (or provide pre-production proof)
  • 2. Write your order and confirm it with you via fax or e-mail
  • 3. Proof artwork with you via fax, e-mail or in person
  • 4. Provide pre-production proof (if called for on the job order)
  • 5. Track order through every step of the production process (and provide updates to you if necessary)

Tidewater Promotions

  • Ph: 1.888.480.1348

    • 211 Calvary Road
    • Churchville, MD 21028
    • 410.734.0691
    • twig@notjuststuff.com
    • Copyright © 1982- • Tidewater Promotions • All rights reserved

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